Privacy

Privacy Policy

Effective date: July 22, 2026

Sermo is a workplace messaging app that translates messages into each user's preferred language.

Information Sermo Uses

Sermo uses the name you enter, your preferred language, workspace membership information, a randomly generated device ID, a device secret stored on your phone, and a push notification token when notifications are enabled. For paid workspace setup, Sermo also uses the buyer email address, business name, and manager phone number to send onboarding and invite links.

Messages and Media

Messages and any photos or videos you choose to send are sent through Sermo's relay so they can be delivered to the intended recipients. The relay may temporarily queue messages for delivery. Chat history and downloaded attachments are stored on your device.

Translation

Sermo processes message text through translation services so the recipient can read messages in their chosen language. Translation quality and availability may vary.

App Usage

Sermo records limited activity information tied to a workspace and randomly generated device ID, including when the app was last active, approximate time spent using the app in the foreground, and counts of features used. Sermo uses this information to understand workspace adoption, improve reliability, and provide customer support. This usage tracking does not include message contents, form answers, document contents, assistant prompts, or location.

Camera, Microphone, and Photos

If you grant permission, Sermo uses your camera, microphone, or photo library only when you choose to attach a photo or video to a chat. Sermo does not upload your device address book.

Automatic Job-Site Location

If you grant location permission, Sermo uses background job-site geofences for assignments that include a verified location. Entering or leaving an assigned job site can create a time record containing the job, employee, timestamp, and location snapshot for the employee and their manager. Sermo does not record a continuous route or location history between job-site events.

Deleting Data

If you delete Sermo from your phone, your local app data is removed from that device. You can also contact support to request removal of relay registration, workspace, app usage, purchase onboarding, message, and media data associated with your Sermo ID.

Children

Sermo is not intended for children under 13.

Contact

For privacy questions, contact [email protected].